Skinluent Order Related FAQs

Once your order is dispatched, you’ll receive an email or SMS with the tracking number and courier details. You can track your order anytime by logging in to your My Orders section on our website or app.

We typically process orders within 1–2 business days of placement (excluding weekends and public holidays). Once processed, your order is dispatched promptly, and you’ll be notified via email or SMS.

If there’s a delay in dispatching your order, we’ll notify you with an updated timeline. You’re always welcome to reach out to contact@skinluent.com for further assistance.

Unfortunately, once an order is placed, you cannot change the shipping address. However, you may cancel the order within 24 hours (or before dispatch) and place a new one with the correct address.

Yes, cancellations are allowed within 24 hours of order placement, provided the order hasn’t been dispatched. To cancel, go to My Orders and select Cancel Order, or reach out to us at contact@skinluent.com

If you’re unavailable at the time of delivery, the courier may attempt a re-delivery or leave a pickup note. You can coordinate directly with the courier’s local office using the tracking details provided.

Please email us at contact@skinluent.com with your order number and the missing item details. We’ll investigate promptly and ensure you receive what you ordered.

Email us within 48 hours of delivery, attaching photos of the packaging and product. We’ll arrange for either a replacement or a full refund, whichever you prefer.

Yes! If you purchased multiple items, you can return specific products. Just follow our Return Process here and indicate the item(s) you wish to return.

You can apply any valid coupon code at checkout in the “Apply Promo Code” field. Each coupon is typically one-time use per customer, unless stated otherwise.

Not yet, gift wrapping isn’t available currently, but we hope to introduce this soon. Stay tuned!

If you’re interested in bulk orders or collaborations, please write to contact@skinluent.com with your requirements. We’ll get back to you within 24-48 hours.