Shipping & Delivery Policy

Information on how we process, ship, and deliver your Skinluent orders

At Skinluent ® we aim to deliver your products quickly, safely, and reliably. This Shipping & Delivery Policy explains how we process and ship orders, expected delivery timelines, charges, import clearance, handling and delivery responsibilities, customs & import fees, and what to do if a shipment is delayed, lost, or damaged. This policy applies to domestic (India) and international orders.

Processing & Fulfillment Times

• Orders are typically processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or Indian public holidays will be processed on the next business day.
• Custom, pre-order, or made-to-order items may take longer; estimated timelines (if any) are shown at checkout.

Shipping Methods & Delivery Timelines

We partner with trusted courier and postal partners in India and internationally. Available shipping methods are shown at checkout.

Domestic (India):

• Standard Shipping: 3–7 business days after dispatch.
• Express Shipping: 1–3 business days in eligible pin codes (where available).

International:

• Standard International: typically 7–21 business days depending on destination and customs processing.
• Express International: typically 5–10 business days where available.

Shipping Charges

• Shipping charges (domestic and international) are calculated at checkout and displayed before you complete your purchase.
• Free shipping promotions (if any) and eligibility thresholds are displayed on the website and applied automatically at checkout.

Import Clearance

Skinluent is required to comply with local regulations in each destination country that govern the import of goods. Some products listed on our website may be prohibited or restricted in certain countries.

• After you place your order, we review order details to verify whether any items are prohibited or restricted based on the delivery country.
• If an item in your order is prohibited for import to your country, we will cancel only those items that are prohibited and notify you. We will issue a full refund for any items we cancel on these grounds.
• We will only cancel items for this reason when necessary to comply with applicable import laws and regulations.

Handling and Delivery

• Skinluent will assign delivery of your order to one of our approved courier partners. The courier partner is responsible for final delivery to the address you provide. During international delivery, orders are processed by customs before final delivery is arranged.
• If there is visible exterior damage to the package at the time of delivery, please refuse delivery and ask the courier to return the shipment. Refusing delivery helps preserve evidence for carrier investigations and insurance claims.
• If you accept delivery and later discover the item is damaged, please contact Skinluent Support within 7 days of delivery with photos of the package and the damaged product. We will investigate and, if the carrier confirms damage, arrange a replacement or refund per our Return & Refund Policy.
• Minor imperfections or cosmetic scuffs to the external packaging alone are not considered product damage and do not automatically qualify for replacement or refund. Please inspect the item inside the package to confirm any product damage and document with photographs when you contact support.

Tracking Your Order

When your order ships you will receive a shipping confirmation email with a tracking number and a link to track the shipment. Tracking information may take 24–48 hours to update on the carrier’s website. If tracking is unavailable for any reason, we will provide status updates via email or live chat.

Customs & Import Fees

Below we explain how customs, duties, and import fees are handled. This section clarifies what to expect and how fees may be displayed at checkout.

• Are there any customs or import charges? Yes - depending on your country, customs duties or other import fees may apply. In many cases, we (or our billing partner) can show applicable charges at checkout so you are aware of expected fees before completing your purchase. If charges are not shown at checkout, customs duties and taxes may be collected by the carrier or local customs authority when the shipment arrives.
• Who pays the customs duties - Skinluent or the customer? In most cases, the customer is responsible for any customs duties, taxes, or import fees. However, in some destinations we may offer a Delivered-Duty-Paid (DDP) option or include duties for specific countries. When duties are included for a destination, this will be clearly indicated at checkout and collected as part of your order payment so nothing additional is due on delivery.
• Will I be notified if my package is held at customs? Yes - if a delay occurs due to customs, you will receive an email update with information and any required actions (for example, providing additional documentation to customs). You may also be contacted directly by the carrier or customs authority.
• How are import fees calculated? Import fees are calculated according to your destination country’s rules and are typically based on the declared value, product classification (HS code), and any applicable local duties or taxes. When possible, these amounts are shown at checkout. If they are not available up-front, the carrier or customs authority will calculate the fees on arrival.
• Are customs fees refundable? Customs duties and import fees paid to customs or the carrier are generally not refundable once paid. These fees are set and administered by the destination country’s customs authorities, not by Skinluent.

Lost, Delayed or Damaged Shipments

• If an order appears to be lost in transit, contact us within 7 days of the expected delivery date so we can begin an investigation with the carrier.
• If an item is received damaged, email contact@skinluent.com with photos of the outer packaging and the damaged product within 7 days of delivery so we can assess and assist.
• If our investigation confirms carrier loss or damage, we will arrange a replacement or a refund in line with our Return & Refund Policy and carrier terms.
• Skinluent is not responsible for delays or additional fees caused by customs processing, import duties, taxes, or other regulatory inspections. Any customs duties or taxes imposed by the destination country are the responsibility of the recipient unless otherwise stated at checkout.
• Skinluent is not responsible for incorrect or incomplete shipping addresses provided by the customer. If a package is returned due to an incorrect address, additional reshipment fees may apply and will be communicated before reshipment.

Communication & Updates

We send notifications at key stages: order confirmation, dispatch, out for delivery, and delivery confirmation. For any exceptions or delays we will notify you by email and provide next steps. You may also use the live chat on our website for shipment queries during support hours.

Returns & Refunds

For details on returns, exchanges, and refunds (including timelines and eligibility), please see our Return & Refund Policy: Return & Refund Policy. If items are cancelled by Skinluent due to import restrictions, you will receive a full refund for the cancelled items (product cost and shipping as applicable), but customs fees already paid to authorities are generally outside our control and are typically non-refundable.

Contact & Support

If you have questions about shipping, customs, duties, or delivery, contact us:

• Email: contact@skinluent.com
• Chat Support: Live chat available on our website (10:00 AM – 6:00 PM IST, Monday to Friday, excluding national holidays)
• Business Address: H.No:8-1-284/OU/37, OU Colony, Shaikpet, Hyderabad, Rangareddy, Telangana, 500008, India