Shipping & Delivery Policy

Information on how we process, ship, and deliver your Skinluent orders to customers across the world

At Skinluent ® we aim to deliver your products quickly, safely, and reliably. All products are shipped from India serving customers across the world. This Shipping & Delivery Policy explains how we process and ship orders, expected delivery timelines, charges, and what to do if a shipment is delayed, lost, or damaged.

Processing & Fulfillment Times

• Orders are typically processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• All orders are dispatched from our warehouse located at: H.No:8-1-284/OU/37, OU Colony, Shaikpet, Rangareddy, Hyderabad, Telangana, India.

Shipping Methods & Delivery Timelines

We partnered with trusted international courier partners to ensure timely delivery. Available shipping methods are:

• Standard Shipping: $7.99 (5-8 business days)

Shipping Charges & Duties

• Free Shipping: Available on all orders above $35.
• Duties: Customs duties and import taxes are applicable wherever required under the destination country's regulations and are the responsibility of the customer.
• Shipping charges are calculated at checkout and displayed before you complete your purchase.
• All orders are processed and charged in USD (United States Dollar). Your bank or payment provider may apply currency conversion charges based on your local currency.

Handling and Delivery

• Skinluent will assign delivery of your order to one of our approved courier partners. The courier partner is responsible for final delivery to the address you provide.
• If there is visible exterior damage to the package at the time of delivery, please refuse delivery and ask the courier to return the shipment.
• If you accept delivery and later discover the item is damaged, please contact Skinluent Support within 7 days of delivery with photos of the package and the damaged product.
• Minor imperfections or cosmetic scuffs to the external packaging alone are not considered product damage. Please inspect the item inside the package to confirm any product damage.

Tracking Your Order

When your order ships you will receive a shipping confirmation email with a tracking number and a link to track the shipment. Tracking information may take 24–48 hours to update on the carrier’s website.

Lost, Delayed or Damaged Shipments

• If an order appears to be lost in transit, contact us within 7 days of the expected delivery date so we can begin an investigation with the carrier.
• If an item is received damaged, email contact@skinluent.com with photos of the outer packaging and the damaged product within 7 days of delivery.
• Skinluent is not responsible for incorrect or incomplete shipping addresses provided by the customer. If a package is returned due to an incorrect address, additional reshipment fees may apply.

Communication & Updates

We send notifications at key stages: order confirmation, dispatch, out for delivery, and delivery confirmation. For any exceptions or delays we will notify you by email and provide next steps.

Returns & Refunds

For details on returns, exchanges, and refunds, please see our Return & Refund Policy: Return & Refund Policy.

Contact & Support

If you have questions about shipping or delivery, contact us:

• Email: contact@skinluent.com
• Chat Support: Live chat available on our website
• Shipping Origin & Business Address: H.No:8-1-284/OU/37, OU Colony, Shaikpet, Rangareddy, Hyderabad, Telangana, India.