Privacy Policy

How Skinluent ® collects, uses, and protects your personal information

Skinluent ® (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

Information We Collect

• Identity Data: name, age, gender, date of birth.
• Contact Data: email address, billing and shipping addresses.
• Transaction Data: payment details processed securely by third-party providers, order history.
• Account Data: login credentials, saved preferences.
• Usage Data: IP address, device/browser type, pages visited.
• Marketing Data: preferences for promotions and communications.
• Sensitive Data (optional): skin type, allergies, or cosmetic preferences — only collected with explicit consent for personalization.
• AI Skin Analysis: If you use our AI-powered skin analysis, photos you upload are processed in real-time and are not stored unless you expressly consent to storage. We do not use analysis for medical diagnosis.

How We Use Your Data

• To process and deliver orders.
• To provide customer support via email and live chat.
• To personalize recommendations and website experience.
• To send promotions when you have given consent.
• To prevent fraud and protect our services.

Sharing of Data

We do not sell personal data. We may share data with:

• Payment processors, logistics providers, and hosting vendors.
• Legal authorities when required by law.
• Acquirers or partners in case of business reorganization.

Data Retention

• Order and transaction data: retained for 7 years for tax and legal compliance.
• Account data: retained while your account remains active.
• Marketing data: retained until you unsubscribe.

Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from minors.

Your Rights

You may request access to, correction of, or deletion of your personal data, and withdraw consent for marketing. To exercise any of these rights, contact us at contact@skinluent.com.

Contact & International Transfers

• Email: contact@skinluent.com
• Chat Support: Live chat available on our website (10:00 AM – 6:00 PM IST, Monday to Friday).
• Business Address: H.No:8-1-284/OU/37, OU Colony, Shaikpet, Hyderabad, Rangareddy, Telangana, 500008, India.