Skinluent Exchange, Return & Shipping FAQs

We accept returns within 14 days of delivery for orders, provided items are unused, unopened, and in original packaging. Opened skincare products or personal care items are not eligible for return due to hygiene standards.

All orders are shipped from the India. Our rates are:
• Standard Shipping: $7.99 (5-8 business days)
• Free Shipping: Available on all orders above $35.

All products are shipped from our India facility.

Customs duties and import taxes are applicable wherever required under the destination country's regulations and are the responsibility of the customer.

Currently, we do not offer direct exchanges. If you’d like a different product, please return the original item (if eligible) for a refund and place a new order on our website.

If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund immediately.

You can contact us at contact@skinluent.com with your order ID and reason for return. Once approved, we will provide you with the return shipping instructions for our India facility.

1. The customer should initiate a return request by contacting our support team with order details.
2. Once the request is reviewed and approved, we generate a Return Authorization Slip for the order.
3. The customer must print and affix the return authorization slip on the return parcel before shipping it back.

If the return is due to our error (damaged/incorrect item), we cover the shipping costs. For voluntary returns (change of mind), the customer is responsible for the return shipping cost.

Once your return is received and inspected at our India warehouse, your refund will be processed to your original payment method within 5-7 business days.